Make a Report

To make a report call 1800 880 052 (toll free) and speak with an experienced Hotline staff member.

The Hotline is open from:

Monday – Friday
9:00am – 9:00pm AEST
Sat & Sunday
10:00am – 9:00pm AEST
Public Holidays
10:00am – 4:00pm AEST

A telephone typewriter (TTY) service is available for callers with hearing impairments. Call 1800 301 130 to access this service. Alternatively, phone the National Relay Service on 1800 555 677.

Callers from a non-English speaking background can use a telephone interpreter service (TIS) by phoning 131 450.

Our email address is hotline@workfocus.com

If you think a crime has been committed or is being committed, contact your local police.

Emergency situations

In case of life threatening situations call 000 for attendance by Ambulance, Fire or Police services.

Help using the service

The Hotline staff who answer calls understand disability, are sensitive to the needs of people with disability and are aware of issues in the disability sector. In some instances, they will be able to provide immediate advice to callers.

Advocacy services can also be arranged for callers with disabilities who require assistance to report an allegation.

If you make a report, you will need to provide as much information as possible to enable the quick and thorough investigation of a report.

You will be encouraged to report:

  • Your name, address and age
  • Some information about the service or situation in which the abuse is occurring
  • The name of the person or persons responsible for the abuse
  • The name, age and address of the person being abused.

You will also need to give permission for the Hotline to pass information onto other organisations who can investigate your report.

We will contact you later to find out what action has been taken and if you are satisfied with the outcome.