The Hotline runs a limited number of information and training sessions for services throughout the year. To find out about forthcoming sessions or to request a session, please contact us. More information about our free employee/client presentations about complaints concerning Abuse and Neglect (Disability Standards 7 and 12) can be found in our training flyer.
The Hotline has also developed a free staff information and support session in conjunction with the Complaints Referral and Resolution Service (CRRS).
National events for providers of DES, Australian Disability Enterprises and disability advocacy services
Seminar on CRRS and the Hotline services as part of the national Disability Service Standards
Please open the below invitation to get details for your capital city.
The seminar will soon be available online, on-demand, for anyone to view, but especially any services located in rural and remote areas of Australia.
Event for providers of DES, Australian Disability Enterprises and disability advocacy services
Opening of the CRRS and the Hotline services, plus seminar
10.00am – 11.00am on Tuesday, 12 February 2013
The Complaints Resolution and Referral Service (CRRS) and National Disability Abuse and Neglect Hotline (the Hotline), warmly invites representatives from DES providers, Australian Disability Enterprises and disability advocacy services to the official opening of the CRRS and the Hotline, as delivered by the WorkFocus Group.
Senator the Hon. Jan McLucas, Parliamentary Secretary for Disabilities and Carers, will launch the CRRS and the Hotline services, followed by an opportunity for attendees to meet each other.
Morning tea will be served ahead of the second part of the morning’s program.
Seminar on CRRS and Hotline services as part of national Disability Service Standards
11.00.am – 11.30am on Tuesday, 12 February 2013
CRRS and the Hotline also invites representatives to a short seminar designed to inform Disability Employment Services, advocacy services and Australian Disability Enterprises about the scope of the services, how to engage with them, what to tell your clients and your quality assurance obligations under the Disability Service Standards.
CRRS and The Hotline are impartial services, provided by the Australian Government (FaHCSIA) and delivered by the WorkFocus Group.
CRRS is a complaints resolution service for people using Australian Government-funded disability employment and advocacy services. People with disability and their carers can seek resolution on issues that have not been resolved to their satisfaction by these organisations.
The National Disability Abuse and Neglect Hotline is an Australia-wide telephone hotline for reporting abuse and neglect of people with disability. The Hotline works with callers to find appropriate ways to deal with these reports.
These services operate under the national Disability Service Standards. Keeping your clients informed of their existence is vital in giving them an avenue for feedback, and maintaining quality systems and quality assurance.
Please RSVP to Sousan Hajeid on 1800 880 052 or email@example.com by 4 February 2013.
Numbers may be limited due to venue capacity. In this instance, a waiting list will be implemented and further seminars will be held.
A national schedule of events will be posted shortly. Seminars will run in all states and territories of Australia.