About the Hotline

The National Disability Abuse and Neglect Hotline (the Hotline) is an Australia-wide telephone hotline for reporting abuse and neglect of people with disability.

The Hotline works with callers to find appropriate ways of dealing with these reports.

An Initiative of the Australian Government

The Hotline is fully funded by the Australian Government through the Department of Social Services and delivered by WorkFocus Australia.

Cases of abuse and neglect can include physical, sexual, psychological, legal and civil abuse, restraint and restrictive practices, or financial abuse. It can also include the withholding of care and support which exposes an individual to harm.

Anyone can call the Hotline to report cases of abuse or neglect or to find out more about the service.

If a caller reports abuse or neglect in a government-funded service, the Hotline will refer the report to the government body that funds the service. The funding body will investigate the report.

Types of government funded services used by people with disability include:

  • open or supported employment
  • accommodation
  • community services
  • respite care services

If a caller reports abuse or neglect in any other situation, the Hotline will refer the report to an agency able to investigate or otherwise address the report, such as an ombudsman or complaints-handling body.

The Hotline provides support to callers on how a complaint about abuse and neglect might be raised and resolved at the local level.

Callers with disability who need support to make a complaint are referred to advocacy assistance.

The Hotline also refers callers to organisations and services that may be able to help a person who has experienced abuse or neglect.

Education and Training

The Hotline is closely aligned with the Complaints Resolution and Referral Service (CRRS), another initiative by the Australian Government supporting the needs of people with disability. 

CRRS and the Hotline staff deliver joint education and training sessions throughout the year.  These sessions contribute to the prevention of abuse and neglect by providing detailed information to people with disability that use government funded services, to service providers and to other groups who are associated with disability issues (peak bodies, advocacy groups, government departments).